Sterling Digital Group
Sterling Digital Group
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Virtual Call Assistant

Virtual Call AssistantVirtual Call AssistantVirtual Call Assistant

Never miss a call with our business call assistant. Capture every enquiry and follow up when it matters. With our call answering service, your calls are answered professionally, even when you can’t.

Virtual Call Assistant

Virtual Call AssistantVirtual Call AssistantVirtual Call Assistant

Never miss a call with our business call assistant. Capture every enquiry and follow up when it matters. With our call answering service, your calls are answered professionally, even when you can’t.

How It Works

Sterling Digital Group’s Virtual Call Assistant serves as a reliable business call assistant, designed to operate seamlessly with your company. It manages calls with professional call handling and ensures that all crucial information is passed on for your follow-up with confidence.


1. Calls Are Answered in Your Business Name


Incoming calls are answered using your business name, following a call structure that we agree upon in advance. Callers are greeted with professionalism, guaranteeing a consistent first impression every time.


2. Key Information Is Captured


During each call, our call answering service captures the details that matter most to your business, including the caller’s name, contact information, and the reason for their enquiry.


3. Clear Summaries Are Sent to You


After each call, you receive a clear and concise summary, allowing you to respond quickly and confidently—no missed details, no guesswork.


4. Set Up Around How You Work


Everything is tailored to fit your business hours, preferences, and call handling rules, giving you full control without adding to your workload.

Smartphone on desk showing an unknown incoming call.

About Us

Sterling Digital Group offers a professional call handling solution for businesses that may be busy or unavailable to take calls. Our business call assistants are trained to answer calls in your company's name, capture enquiries, and provide clear summaries, ensuring you never miss an opportunity and always make a strong first impression. Established in late 2025, Sterling Digital Group is dedicated to supporting service-based businesses across the UK with a reliable call answering service.

Frequently Asked Questions

If you can’t find the answer you’re looking for, feel free to get in touch using the form below.

No.
Our Virtual Call Assistant is designed to support your team, not replace them. We handle incoming calls, capture the details, and pass everything back to you so your team can follow up properly. 


Calls are answered using your business name, following a call script and rules that we agree with you in advance. This ensures callers have a professional, consistent experience every time.


We capture the information that matters to you, such as:

  • Caller name
  • Contact details
  • Reason for the call 
  • Any specific notes you’d like recorded

You receive a clear summary so you can respond quickly.


Call summaries are sent to you by email (and can be integrated into your workflow where possible). Each summary is clear, structured, and easy to act on.


Yes.
Everything is configured around:

  • Your business hours
  • How you want calls handled
  • What information you want captured

No two businesses are treated the same.


Our service is ideal for service-based businesses, including:

  • Trades
  • Clinics
  • Property services
  • Consultants

If missed calls cost you enquiries, this service is for you.


No long-term commitments.
We believe in keeping things simple and flexible, especially while you’re evaluating whether the service is right for your business.


Once we understand your requirements, setup is straightforward.
We’ll guide you through the process and have everything configured efficiently.


Built for service-based businesses across the UK

UK-based service

Configured to your business

Configured to your business

Your calls are answered by a professional call handling team based in the UK, providing a reliable business call assistant experience that ensures a natural, trustworthy interaction for your customers.

Configured to your business

Configured to your business

Configured to your business

We tailor call scripts, questions, and workflows to match how your business operates — ensuring that every call is handled exactly the way you want, thanks to our professional call handling and dedicated business call assistant services.

No long-term contracts

Configured to your business

No long-term contracts

Enjoy simple, flexible pricing with no lock-ins for our business call assistant services. You can scale up, pause, or make changes to your call answering service as your business needs evolve, ensuring professional call handling every step of the way.

Contact Us

Request a Demo

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